Shipping Policy

Free Shipping within the Contiguous U.S.

  • We offer FREE Standard 3-5 Day Shipping on all orders within the contiguous U.S. (ie: excluding Hawaii, Alaska, Guam, Puerto Rico, and the U.S. Virgin Islands). However, due to delays related to demand and COVID-19, orders may experience delays.
  • Shorter shipping times such as 1-Day and 2-Day Shipping are available, but at cost – and orders must be placed through Customer Service at 1 (800) 337-9565.

Hawaii, Alaska, Guam, Puerto Rico, and the U.S. Virgin Islands

  • You must contact Customer Service at 1 (800) 337-9565 to place and ship an order to the following locations: Hawaii, Alaska, Guam, Puerto Rico, U.S. Virgin Islands.
  • Unfortunately, we are not able to offer free shipping for orders to Hawaii, Alaska, Guam, Puerto Rico, or the U.S. Virgin Islands. Customer Service will provide shipping options and costs when the order is placed.

Restricted Items

  • Certain items carry shipment restrictions due to U.S. Department of Transportation. Restrictions apply to products with lithium batteries, and shipping limitations and requirements may apply depending on item and destination.
  • Express/Expedited 1-Day or 2-Day shipping: Customer Service will be able to provide availability and shipping costs. Express/Expedited 1-Day or 2-Day limitations may apply when shipping to Alaska, Hawaii, Guam, Puerto Rico, or the U.S. Virgin Islands.

Business Days and Holidays

  • All orders process and ship Monday-Friday, excluding U.S. federal holidays. If the order is placed after 12pm EST, it will be processed the following business day.
  • Packages do not ship from our distribution centers on weekends or on the following U.S. holidays: New Year’s Day, Memorial Day, 4th of July, Labor Day, Veteran’s Day, Thanksgiving, Christmas.

Multiple Shipments

  • The customer will always get single orders in a single shipment, though it may consist of more than one package, depending on the size and quantity of the order.
  • If the customer places two orders, they may get two shipments, though we try to send them as one shipment whenever possible.

Tracking Orders

  • The shipping provider (i.e. FedEx, UPS, USPS) will send tracking information via email once the shipment has been processed.

Same Ship To and Bill To Address Required

  • To help protect against fraud, it is required to use the same Ship To and Bill To address on the website. Customers that have a separate Ship To and Bill To addresses must place their order with Customer Service at 1 (800) 337-9565.

Customer Service

  • Customer Service is available at 1 (800) 337-9565, or via email at
  • Customer Service hours are Monday-Thursday 8am-4pm, and Friday 8am-3pm, Eastern Standard Time.

Return/Warranty Policy

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