Shipping within the United States
Shipping and Handling
- Orders with a cart subtotal below $75 and a shipping location within the contiguous U.S. (ie: excluding Hawaii and Alaska) do not qualify for free shipping. These orders will be charged a shipping and handling fee of $5 per item in the order.
Free Shipping on Orders over $75 within the Contiguous U.S.
- We offer FREE Standard 3-5 Day Shipping on all orders with a subtotal of $75 (after discounts) within the contiguous U.S. (ie: excluding Hawaii and Alaska). However, due to delays related to demand, orders may experience delays.
- Shorter shipping times such as 1-Day and 2-Day Shipping are available, but at cost – and orders must be placed through Customer Service at support@ledtechnologies.com
- Unfortunately, we are not able to offer free shipping for orders to APO addresses. You must contact Customer Service at support@ledtechnologies.com. Customer Service will provide shipping options and costs when the order is placed.
Hawaii and Alaska
- You must contact Customer Service at support@ledtechnologies.com to place and ship an order to Alaska or Hawaii.
- Unfortunately, we are not able to offer free shipping for orders to Hawaii and Alaska. Customer Service will provide shipping options and costs when the order is placed.
Pre-Orders
Pre-orders may be offered on soon-to-launch new products or on items that have temporarily gone out of stock. If you choose to place a pre-order, the following rules and processes will apply:
- Payment for pre-orders will be collected at the time of fulfillment, NOT at the time your pre-order is placed.
- Due to compliance and for your own security all payment information will be safely secure with WooPayments a secure payment processing system. This is not stored by our website or LED Technologies, but by our payment gateway.
- When placing pre-orders, your cart can ONLY contain pre-order items.
- If you have items in your cart and you add a pre-order item, you will receive a notification at the top of the page that says: “Your previous cart was emptied because pre-orders must be purchased separately.”
- If you have a pre-order item in your cart and try to add another item, you will receive a notification at the top of the page that says: “This product cannot be added to your cart because it already contains a pre-order, which must be purchased separately.”
- Klarna (which powers our multi-payment offering), Pay by FSA | HSA by Binkey, Apple Pay, Google Pay, and Global-e (our international checkout) are NOT available for pre-orders.
- Once the product is available and your purchase processes, you will see a charge from “LED Technologies” on your bank/credit card statement.
Restricted Items
- Certain items carry shipment restrictions due to U.S. Department of Transportation. Restrictions apply to products with lithium batteries, and shipping limitations and requirements may apply depending on item and destination.
- Express/Expedited 1-Day or 2-Day shipping: Customer Service will be able to provide availability and shipping costs. Express/Expedited 1-Day or 2-Day limitations may apply when shipping to Alaska and Hawaii.
Business Days and Holidays
- All orders process and ship Monday-Friday, excluding U.S. federal holidays. If the order is placed after 12pm EST, it will be processed the following business day.
- Packages do not ship from our distribution centers on weekends or on the following U.S. holidays: New Year’s Day, Memorial Day, 4th of July, Labor Day, Veteran’s Day, Thanksgiving, or Christmas.
Multiple Shipments
- The customer will always get single orders in a single shipment, though it may consist of more than one package, depending on the size and quantity of the order.
- If the customer places two orders, they may get two shipments, though we try to send them as one shipment whenever possible.
Tracking Orders
- The shipping provider (i.e. FedEx, UPS, USPS) will send tracking information via email once the shipment has been processed.
Customer Service
- Customer Service is available via email at support@ledtechnologies.com
- Customer Service hours are Monday-Thursday 8am-4pm, and Friday 8am-3pm, Eastern Standard Time.
Return/Warranty Policy
- View the return/warranty policy.
Promotion Codes
- Promotion codes apply to the purchase of full-price items only. Already-discounted items do not apply to promotion offers. Discounts cannot be combined with other offers. Not applicable to previous purchases. Only valid on U.S. orders.
International Shipping
- All new international orders are temporarily suspended. We will update this page as soon as international shipping is reinstated. Please contact support@ledtechnologies.com with any questions or concerns.
