How to Use & Troubleshooting

Operating Instructions

• Fully charge device (2-4 hours).
• Wash and dry treatment area prior to use.
• Attach silicone tray to device.
• Place silicone tray into mouth, securing device into place.
• Power up device.
• Leave device over treatment area for 3 minutes. The device will auto shut-off after completion of 3-minute treatment.
• Device may be used multiple times per day. Do not exceed 3 treatments per day.
• Place device into protective storage bag.

Troubleshooting

Device not turning on:

• Is the device fully charged? (Power indicator light will be on and solid.)
• If device is fully charged and will not turn on, it may be due to a safety feature of all new lithium batteries. Try plugging the USB back into the device and recharge (jumpstart) it for a couple seconds to one minute. After the jumpstart, the device should work properly.
• If device still does not turn on, call Customer Service at 1 (800) 337-9565.

Device is not charging:

• Is USB charging cord firmly inserted into device? (Does power indicator light turn on?)
• Try different wall outlet to confirm power is available.
• If device still does not charge, call Customer Service at 1 (800) 337-9565.

Device shuts off abruptly prior to completion of 3-minute treatment.

• Device is designed to shut off automatically after 3 minutes.
• Device may shut off automatically after multiple repeated uses if the device exceeds desired temperature. Allow device to cool for several minutes and try again.
• If the device continues to shut off prior to 3 minutes, please contact Customer Service at 1 (800) 337-9565.

Some lights appear not to be on:

• The Infrared (IR) light spectrum is not visible to the human eye. These lights will look as if they are not on but are operating properly. If red lights are on, the device is operating as designed.